Jeroen van der Heijden is the Head of Customer Experience for the PostNL (https://www.postnl.nl/) Innovation Studio. PostNL is the biggest parcel delivery service in The Netherlands and we discuss how they innovate with a small team and validate their ideas. Enjoyed this podcast? You will also like the one I did with Joris Leker from […]
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056 – Running an Innovation Lab at PostNL
